F.A.Q's

You will always receive your negatives back in the post even if you have only ordered scans unless you request that you don't want your film back, in which case we will securely shred them and dispose of them on your behalf.

 

 

"Can you push/pull film?"

Yes we can, it increases the turn around time and there is an extra cost. Please see the Push/Pull film options. Also specify the film stock and what you would like done with it.

 

 

"Can I decide what resolution I want my scans in?"

We have an option for Standard, Low, High or Maximum quality for scans. You will also get the option of jpeg or tiff files. Whichever is best suited for your needs. Check out our dedicated page which shows examples of the different scanning rolutions.

 

 

"What happens if my roll of film is blank?"

If you order prints or scans and your roll of film is completely blank we will issue you a credit code that you can use against your next order. The value of the credit will be total cost, less the value of the development of the film alone.

 

 

"I got less photos then I expected, what happened?"

Film is light sensitive and if there isn't enough light or you don't use a flash there is a possibility that the exposure will come out too dark to get an image. When in doubt use a flash in door or in any low light situation.